Privacy Policy
Privacy Policy
We at Mycitydukaan.in offer goods with a privacy policy in mind. We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy explains how we collect, use, share or process your personal data through the My city dukaan website. While you may browse the sections of the platform without sharing any information with us, please note that we do not provide any product or service under this platform outside India. By visiting this platform, providing your information or availing a product/service, you expressly agree to be bound by this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to applicable laws on data protection and privacy. Please do not use or access our platform if you do not agree.
Collection of Your Information
When you use our Platform, we collect and store your information that you provide from time to time. Once you give us your personal data, you are no longer anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option not to provide data by choosing not to use a particular service, product or feature on the Platform.
We may track your shopping behavior, preferences and other information that you choose to provide on our Platform. We use this information to conduct internal research on our users’ demographics, interests and behavior in order to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL you just came from (whether this URL is on our Platform or not), the URL you visit next (whether this URL is on our Platform or not), information about your computer browser and your IP address.
We may collect personal data (such as email address, delivery address, name, phone number, credit card/debit card and other payment instrument details or medical or health information) from you when you open an account or transact with us or participate in a program or contest. While you can browse certain sections of our Platform without becoming a registered member, certain activities (such as placing an order or consuming our online content or services) require registration. We may also collect personal data about you, your past orders and your interests.We use your contact information to send you offers based on your preferences.
We retain this information as necessary to resolve disputes, provide customer support, troubleshoot problems, or for internal research and analysis as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you.
If you enroll in our loyalty and membership programs, such as SuperCoin, VIP or similar programs offered by Mycitydukaan.in , we will collect and store your personal data such as name, contact number, email address, communication address, date of birth, gender, zip code, lifestyle information, demographics and job details that is provided by you to Mycitydukaan.inor a third party business partner that operates an online/offline establishment or platform where you can earn loyalty points and redeem loyalty points for the purchase of goods and services. We will collect and store your information related to your transactions on the Mycitydukaan.inPlatform and such third party business partner platforms.
When such third party business partner collects your personal data directly from you, you will be governed by their privacy policies. Additionally, we collect your UPI ID if you choose to make payments through our Mycitydukaan.inUPI platform. Mycitydukaan.inwill not be responsible for the privacy practices of third party business partner or the content of their privacy policies, and we request you to read their privacy policies before disclosing any information. You will be redirected to websites/applications through clicks from Mycitydukaan.in platform and your entry on websites/applications will be based on your Mycitydukaan.in login credentials to seek your permission for further sharing of data. Therefore, you are requested to click with your own discretion and we will not be responsible for the privacy practices of their websites/applications or the content of their privacy policies and we request you to read their privacy policies before disclosing any information.
Use of Your Data
We use your personal data to take and fulfill orders; provide products and services; process payments and resolve order, product and service disputes; troubleshoot problems; help promote a safe service; collect funds; measure consumer interest in our products and services; inform you about online and offline offers, products, services and updates; customize and improve your experience; report to regulatory authorities where necessary; detect and protect us from error, fraud and other criminal activity; enforce our Terms and Conditions; and as otherwise disclosed to you at the time the information is collected.
With your consent, we may have access to your SMS, instant messages, contacts in your directory, location, camera, photo gallery and device information. We may also request you to provide us with your PAN, credit information report (from credit agencies), GST number, government issued ID card/number and Know Your Customer (KYC) details to: (i) check your eligibility for certain products and services such as insurance, credit and payment products. You understand that your access to these products/services may be affected if consent is not provided to us.
In our efforts to continually improve our product and service offerings, we and our partners collect and analyze demographic and profile data about our users’ activity on our Platform. We identify and use your IP address to help diagnose problems with our servers and to administer our Platform. Your IP address is also used to help identify you and gather broad demographic information. We use the data to customize your experience on our Platform, provide you with content we think you might be interested in and display content according to your preferences.
Cookies Policy
We use data collection devices such as “cookies” on certain pages of the Platform to help us analyze our web page flow, measure promotional effectiveness, and promote trust and security. “Cookies” are small files placed on your hard drive that assist us in providing our Services. Cookies do not contain any of your personal data. We provide certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information targeted to your interests. Most cookies are “session cookies”, which means that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may have to re-enter your password more frequently during a session. Additionally, you may find “cookies” or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the Site. You can read more about how Google uses your personal data at https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. You can also control the use of cookies at the individual browser level, but if you choose to disable cookies, this may limit your use of certain features or functions on the Services.
Sharing of Personal Data
We at Mycitydukaan.in may share personal data internally with third parties, for the purpose of providing the products and services offered by them, such as personal loans, insurance, deferred payment options offered by Scapic Innovations Pvt Ltd through its lender partners. These entities and affiliates may share such information with their affiliates, business partners and other third parties for the purpose of conducting necessary checks, i.e. for the purpose of credit underwriting, providing their products and services to you and marketing to you as a result of such sharing unless you explicitly opt-out. For products that are required to be prescribed by qualified professionals under the law, we allow the processing of such orders on the Platform only after confirmation that a valid prescription has been uploaded by you. In cases where the prescription uploaded by you is invalid, illegible or expired or if the prescription has not been uploaded by you, we may connect you to medical practitioners, teleconsultants or third party professionals through third party vendors to correct the prescription or issue a prescription based on the information you provide to them in case of invalid/ illegible/ expired prescription or if the prescription has not been uploaded by you. You agree and acknowledge that you will be redirected to the teleconsultation services only in limited cases where prescription confirmation or prescription issuance is required. We may disclose your personal data to third parties, such as vendors, business partners. This disclosure may be necessary for us to provide you with access to our products and services; to provide you with our products and services.
To prevent, detect, mitigate and investigate fraudulent or illegal activities related to the Services. We may disclose Personal Data if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to a subpoena, court order or other legal process. We may disclose Personal Data to law enforcement agencies, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
We and our affiliates will share/sell some or all of your Personal Data with another business entity if we (or our assets) plan to merge with, or are acquired by, that business entity, or reorganize, amalgamate, restructure or restructure the business (the new combined entity) would be required to follow this Privacy Policy with respect to your Personal Data.
Links to Other Sites
Our Platform may provide links to other websites or applications that may collect personal data about you and you will be governed by their privacy policies. Mycitydukaan.in will not be responsible for the privacy practices or the content of their privacy policies, and we request you to read their privacy policies before disclosing any information.
Security Precautions
We maintain appropriate physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we follow our security guidelines to protect it from unauthorized access. However, by using the Platform, Users accept the inherent security implications of data transmission over the Internet and the World Wide Web that cannot always be guaranteed to be completely secure, and therefore, there will always remain some inherent risks in connection with the use of the Platform. Users are responsible for ensuring the security of login and password records for their account. Choice/Opt-Out
We provide all Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications after creating an account with us. If you do not wish to receive promotional communications from us, please log in to the Notification Preferences page of the Platform https://mycitydukaan.in/my-account/ to unsubscribe/opt-out.
Advertising on the Platform
We use third-party advertising companies to display advertisements when you visit our Platform. These companies may use information about you (not including your name, address, email address or telephone number) on this and other websites to provide personalized advertisements about goods and services that may be of interest to you. You have the option to opt-out of tracking of personalized advertising by using the “Opt out of ads personalization” setting using your device’s settings application. Once you choose this feature, Mycitydukaan.in will no longer have access to your GAID.
Children’s Information
The use of our Platform is available only to individuals who can form legally binding contracts under the Indian Contract Act, 1872. We do not knowingly seek or collect personal data from children under the age of 18. If you have shared any personal data of children under the age of 18, you represent that you have the right to do so and allow us to use the information in accordance with this Privacy Policy.
Data Retention We retain your personal data in accordance with applicable laws, for longer than the period for which it was collected or as required under any applicable law. However, we may retain data relating to you if we believe it may be necessary to prevent fraud or future abuse, so that Mycitydukaan.in can exercise its legal rights and defend against legal claims or if required by law or we may continue to retain your data in anonymized form for analytical and research purposes.
Your rights
We take every reasonable step to ensure that the personal data we process about you is accurate and is kept up to date where necessary, and that any personal data we process about you which you inform us is inaccurate (taking into account the purpose for which they are processed) is erased or rectified. You can access, correct and update your personal data directly through the functionalities provided on the Platform. You can delete certain non-mandatory information by logging into our website and visiting the Profile and Settings sections. You can also write to us at the contact information provided below to assist you with these requests. You have the option to withdraw your consent, which you have already given, by writing to us at the contact information provided below. Please mention “Request for Withdrawal of Consent” in the subject line of your communication. We will verify such requests before acting on your request. However, please note that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, the relevant Terms of Use and applicable laws. If you withdraw consent given to us under this Privacy Policy, such withdrawal may impair your access to the Platform or restrict the provision of our services to you for which we consider that information necessary.
Your Consent By visiting our Platform or providing your personal data, you consent to the collection, use, storage, disclosure and processing of your personal data on the Platform in accordance with this Privacy Policy. If you tell us any personal data relating to other people, you represent that you have the right to do so and that we are permitted to use the data in accordance with this Privacy Policy.
You, when providing your personal data on the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties such as credit bureaus) to contact you via SMS, instant messaging apps, calls and/or e-mail for the purposes specified in this Privacy Policy.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will notify you about significant changes by posting the date our policy was last updated, by placing a notice on our Platform, or by sending you an email if required to do so by applicable law.
Nareshkumar
Designation: Founder
Mycitydukaan.in
Dayal Singh Colony Hansi, Near Gurudwara Teh. Hansi District Hisar, Haryana (India)
Email: mycitydukaan.in@gmail.com
Customer Support
If you have any questions, concerns or complaints regarding the collection or use of your personal data under this Privacy Policy, please contact us at mycitydukaan.in@gmail.com
You can reach our Customer Support team to address any of your questions or complaints related to the product and services by clicking on the link, selecting your order and choosing the ‘Need Assistance’ option: https://mycitydukaan.in/about/
